SEASONAL BLOOMS FLOWER COMPANY PRIVACY POLICY
Seasonal Blooms Flower Company understands that your privacy is important to you and you care about how your personal data is used. We respect and value the privacy of our customers and everyone who visits our website, seasonalblooms.co.uk (“Our Site”.) We only collect and use personal data in ways that are described in this policy and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Notice and ensure you understand it. Your acceptance of our Privacy Notice is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
1. INFORMATION ABOUT US
Seasonal Blooms Flower Company are a limited liability partnership registered in England under company number OC437137. Our registered office is 14 Hansford Square BA2 5LH
Our Data Protection Officer is Lorraine Gaynor, who can be contacted by email at hello@seasonalblooms.co.uk or by telephone on 07484193869.
2. WHAT DOES THIS NOTICE COVER?
This Privacy Policy explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
This privacy notice applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites. We advise you to check the privacy policies of any such websites before providing any data to them.
3. WHAT IS PERSONAL DATA?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is in simple terms, any information about you that enables you to be identified, such as, your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we collect is set out in Part 5, below.
4. WHAT ARE MY RIGHTS?
The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR).
Under the Data Protection Act 2018, you have the following rights which we will always work to uphold:
The right to be informed about how your data is being used. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 12.
The right of access to the personal data we hold about you. Part 10 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 12 to find out more
The right to have data erased
The right to stop or restrict the processing of your data
The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
The right to object to how your data is processed in certain circumstances.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 12.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
5. WHAT PERSONAL DATA DO WE COLLECT?
We may collect some or all of the following personal and non-personal data (this may vary according to your relationship with us and/or the use of Our Site). Please also see section 11 on our use of Cookies and similar technologies and our Cookie Policy):
Name;
Address;
Email address;
Telephone number;
Business name;
Payment information;
IP address
We may also include details about your use of our site including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
6. HOW DO YOU USE MY PERSONAL DATA?
Under the Data Protection Act 2018, we must always have a lawful basis for using personal data. This may be for the necessary performance of our contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:
Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you;
Supplying our products and services to you through our delivery service;
Personalising and tailoring our services to you;
Communicating with you. This may include responding to emails, social media contacts or calls from you;
Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by following the links within each email);
Analysing your use of our site to enable us to improve our site;
7. HOW LONG WILL YOU KEEP MY PERSONAL DATA?
We will only keep your personal data for as long as we need it in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.
8. HOW AND WHERE DO YOU STORE OR TRANSFER MY PERSONAL DATA?
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
Using secure connections when you access our site
Restricting who can access your data
Encryption of devices storing any data
We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries”. We will take all reasonable steps to ensure that your personal data is treated as safely and securely as it would be within the UK.
9. DO YOU SHARE MY PERSONAL DATA?
We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, such as a court order or the instructions of a government authority.
10. HOW CAN I ACCESS MY PERSONAL DATA?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 30 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
11. OUR USE OF COOKIES
We use cookies to help our site run effectively and to provide the best visitor experience. Cookies are small pieces of data that websites store on a device. Cookies can improve your visitors’ browsing experience because they help websites remember preferences and understand how people use different features.
Please contact us for a full list of the functional and analytical cookies we use.
12. HOW DO I CONTACT YOU?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: Hello@seasonalblooms.co.uk
Telephone number: 07484193869
Postal Address: 14 Hansford Square, Bath BA2 5LH
13. CHANGES TO THIS PRIVACY NOTICE
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Notice on the first use of Our Site and/or upon entering into a contract with us, following the alterations. We recommend that you check this page regularly to keep up-to-date.